Last updated: September, 2025
1. Eligibility for Returns
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You may return products within 2 days of delivery.
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Items must be unused, undamaged, and in original packaging with all accessories.
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Some items (e.g. perishable goods, clearance, custom orders) may not be eligible for return — we’ll clearly note if that’s the case before purchase.
2. How to Request a Return / Refund
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Email us at support@mainora.store with your order number, item name, and reason for return.
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We’ll respond with return instructions and address.
3. Return Shipping Costs
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Unless the item is defective or shipped wrong, return shipping is at the customer’s expense.
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Use a trackable shipping method — we can’t be responsible for lost returns.
4. Inspection & Approval
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After we receive your return, we’ll inspect it.
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If it meets criteria, we’ll approve your refund/exchange.
5. Refunds
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Refunds will be issued to your original payment method.
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Processing may take 1-3 days business days depending on your bank or payment provider.
6. Exchanges
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If you want a different variant and we have stock, we’ll help arrange an exchange.
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You may need to cover additional shipping if the exchanged item is of higher value.
7. Late or Missing Refunds
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If you haven’t received your refund after the stated processing time, check with your bank first, then contact us.