Last updated: August, 2025
At Mainora, we aim to deliver your orders quickly and safely.
1. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During peak seasons, processing may take slightly longer.
2. Shipping Time
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Domestic Shipping: 3–7 business days
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International Shipping: 7–14 business days (depending on customs & location)
You’ll receive a tracking number via email once your order ships.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location, order weight, and shipping method.
Free shipping may be offered during promotions or for orders above a certain amount.
4. Customs, Duties & Taxes
International orders may be subject to import duties and taxes. These are not included in our prices and are the buyer’s responsibility.
5. Lost or Delayed Packages
We are not responsible for delays caused by the carrier, weather, or customs.
If your package is lost or undelivered, contact us at support@mainora.store, and we’ll assist you.
6. Address Accuracy
Please ensure your shipping address is accurate. Mainora is not responsible for orders shipped to incorrect addresses provided by the customer.